Billing Guide

Explains plans, window limits, usage counts, team members, wallet balance, recharge, and payment records. Helps admins and finance understand costs and configure resources properly. Function-only description, not about specific prices or contract terms.

📌 Key Highlights

• Billing-related pages focus on three areas: Plans and window count, Wallet balance and recharge, and Transaction and order records.
• Daily operations focus on two red lines:
  • Whether windows/today’s open count is close to the limit.
  • Whether wallet balance can cover upcoming renewals and new purchases.
• Any amount change can be found in Wallet change records, and the corresponding recharge order can be found in Payment order records.

🧭 Overview

• Plan (Package): Defines available windows, daily create/open limits, and subscription duration.
• Window count and usage: Shows remaining windows, today’s open count, and limits.
• Team member count: Shows current team size to estimate usage scale.
• Wallet balance: Used to pay for plans and other services, supports recharge and multiple payment methods.
• Payment order records: View each recharge/payment order and its status.
• Wallet change records: View every increase/decrease of balance (recharge, plan purchase, member purchase, etc.).

Entry: Billing page. The top shows current service cards and stats, the right side shows the wallet card, and below are transaction lists and payment order dialogs.

📦 Plans and Windows

Plan contents

• Plan name: Distinguishes tiers (free, basic, advanced, etc.).
• Window count: Total available windows in the current plan (can be understood as max concurrent browser environments).
• Subscription duration: Billed monthly, half-yearly, yearly, etc., with possible discounts.
• Expiry time: Expiration date of the current plan. Watch it in advance to avoid interruption.
• Daily limits: Some plans limit daily window creation and daily window open count.

Window statistics

• Window count:
  • Displayed as “Available windows / Total windows”.
  • When available windows are close to 0, consider upgrading the plan or freeing unused environments.
• Today’s open count:
  • Displayed as “Opened today / Daily limit”.
  • After exceeding the limit, you may not be able to open new windows that day.

View plan details

• In the “Current Service” card, click “View plan details” to see:
  • Window count of each plan item.
  • Daily usage (today’s open count / daily limit).
  • Remaining days (days left before expiration).

💡 Suggestions:

• Watch “Remaining days” and “Today’s open count” when they are close to their limits to avoid restrictions during business peaks.
• When multiple plans stack, use the summary info to see total windows and earliest expiration.

👥 Team Member Count

• Shows total team members.
• Use cases:
  • Helps estimate how many windows each member can get.
  • Helps plan future team expansion and plan upgrades.

💡 Suggestion:

• When member count keeps growing while windows stay the same, check whether average resources are sufficient and adjust plans in time.

💰 Wallet and Recharge

Wallet balance card

• Current available balance (USD): Amount you can directly use to pay for plans and services.
• Actual credited amount: Amount credited to the wallet after deducting fees for this recharge.
• Balance after recharge: Current balance + actual credited amount.
• Fee description: If the payment method charges fees, fee rates or fixed fees are shown.

Recharge flow

• Choose recharge amount:
  • You can select from recommended amounts or enter a custom value.
  • The system calculates fee and actual credited amount in real time.
• Choose payment method:
  • Different methods may have different fee policies or fee-free options.
• Confirm order:
  • In “Order details”, review recharge amount, fee, and actual credited amount.
• Complete payment:
  • After payment, wallet balance updates.
  • If payment fails or times out, go to payment order records for details and possibly re-initiate payment (if supported).

💡 Suggestions:

• Use payment methods with lower or no fees to maximize actual credited amount.
• For large recharges, do a small test recharge first to verify flow and crediting.

🧾 Payment Order Records

• Shows every payment order related to recharges, including:
  • Order ID, creation time, payment method, amount.
  • Order status (pending, processing, success, failed, cancelled, expired, etc.).
  • Expiration time (for judging whether the payment link is about to expire or has expired).
• Actions:
  • For unexpired pending/failed orders: You can re-initiate payment.
  • For near-expiry orders: The UI may warn and suggest handling them quickly.

💡 Suggestions:

• Check payment order records regularly to ensure all recharges have been credited successfully.
• Avoid keeping too many long-standing pending orders to reduce confusion.

💹 Wallet Change Records (Transaction Log)

• Main list shows each balance change, for example:
  • Recharge: Recharge from external payment channels into the wallet.
  • Plan purchase: Plan payments using wallet balance.
  • Member purchase: Purchase of additional member seats or related services.
  • Other changes: System adjustments, promotional credits, or special operations.
• Each record includes:
  • Change type (recharge/plan purchase/member purchase/other).
  • Amount (positive for increase, negative for deduction).
  • Status (pending/success/failed).
  • Time and a short note.

💡 Uses:

• Helps admins or finance track where “every cent” goes for self-check and reconciliation.
• Helps identify reasons behind abnormal increases or decreases of balance.

🛒 Plan Purchase and Renewal

Plan purchase

• Select plan tier:
  • Free: For trial or small-scale usage, with basic windows and daily limits.
  • Paid: Differentiated by window count; more windows cost more overall but reduce per-window price.
• Set window count:
  • Choose target windows via slider/input. The system shows price range and per-window price.
• Choose subscription duration:
  • Monthly, half-yearly, yearly, etc. Longer durations often have discounts.
• View plan details:
  • Window count, daily create/open limits, duration, discount level, etc.
• Confirm and pay:
  • Use wallet balance to pay. If balance is insufficient, you are asked to recharge first.

Renewal and upgrade

• When the plan is close to expiry, use the “Renew” entry to extend the current plan.
• When windows are not enough, buy additional plans or upgrade to a higher tier.

💡 Suggestions:

• Estimate reasonable window count and daily limits based on team size and workload.
• Prefer longer-term plans to enjoy better discounts and avoid frequent renewals.

🧱 Common Operation Step Cards

🌟 Recharge and pay for a plan

• Step 1: Open the Billing page and check “Current available balance”.
• Step 2: If balance is insufficient, click “Recharge”, choose amount and payment method, and complete payment.
• Step 3: Return to Billing, choose an appropriate plan and window count, and review plan details.
• Step 4: Use wallet balance to pay for the plan and confirm the deduction.
• Step 5: In “Wallet change records” and “Payment order records”, verify amount and status.

🪟 Monitor window usage

• Open the top stats cards in Billing to view “Window count” and “Today’s open count”.
• When available windows are close to 0 or today’s open count is near the limit, consider upgrading plans or adjusting usage patterns.

📊 View transaction and payment records

• Wallet change records: View detailed balance changes and understand recharge and deduction sources.
• Payment order records: Check each recharge’s payment status and expiration.

⚠️ Common Issues and Suggestions

• Cannot pay because of insufficient balance
  • When balance is insufficient, first go to Recharge to add enough funds.
  • After recharge, return to plan purchase or renewal and pay again.
• Payment succeeded but balance not updated
  • Refresh the balance card. If still incorrect, check status in payment order records.
  • If status is “processing”, wait a bit. If it stays unchanged too long, contact support with the order ID.
• Plan expired but windows still in use
  • Some environments may have a short grace period. Renew or adjust usage as soon as possible.
  • Without renewal after expiry, you may not be able to create or open new windows.
• Daily open limit reached
  • Wait for reset the next day or upgrade to a plan with a higher daily limit.
  • Also check whether there is wasteful behavior such as “frequently open then immediately close”.
• Team growth causing resource pressure
  • Upgrade to plans with more windows or higher daily limits.
  • Distribute windows by department/project to avoid concentration on a few accounts.

This guide helps admins quickly understand the meaning and operations on billing pages. Actual prices, discounts, and invoicing rules may vary by region and partnership. Always refer to your real contract and official announcements.